Cribl Operational Excellence Program

Benefits
  • Save on Internal Resources
  • Accelerate Your Initiatives
  • Reduce Your Operational Headaches
  • Maximize Your Return
Success Story
  • A large multinational pharmaceutical corporation was facing staffing and resource constraints that created operational challenges for their Cribl environment.
  • Providing a skilled resource through the Operational Excellence Program, we proactively accelerated business initiatives and cleared project backlogs of over 50 data sources while supporting the routing of data to multiple analytics platforms.
  • We defined a standardized onboarding methodology, trained and guided team members on the process and product, and reduced onboarding times by 50% from weeks to hours.
  • Our continuous delivery methodology ensures their Cribl environment stays current and in optimal health to maximize the value and use of the  platform, allowing for their teams to achieve their goals and objectives faster.
Overview

The Cribl Operational Excellence Program from Discovered Intelligence ensures that your Cribl® environment operates at the highest levels and that you are gaining the most value from your investment.

Our focus on continuous delivery ensures ongoing operational success and growth, whatever your maturity level may be.

Splunk Operational Excellence

Service Delivery

The Operational Excellence Program includes five (5) days of Professional Services per month and covers a wide range of tasks depending on your Cribl Operational needs, in any given month, as detailed in the Scope section below.

The Professional services days can be utilized in either one block of five (5) continuous days or broken into two separate blocks of two (2) & three (3) days in the given month, while any unused days do not carry over into the next month.

To ensure a predictive and consistent engagement, the Operational Excellence program also includes Delivery Management to assist with resource scheduling and planning, & deliverable and requirements reviews.

Use Case (Options)
USE CASE DESCRIPTION PARAMETERS
Data Onboarding Onboarding of data sources and routing to a single destination Maximum 4 data sources
Data Archiving Configuration and testing of data archive settings, including Log Replay configuration and validation Maximum 1 destination
Data Reduction Build pipelines to convert event log data to metrics Maximum 3 data sources
Edge Deployment Plan and configure the deployment of Edge nodes Maximum 3 fleets and/or 10 edge nodes
Data Enrichment Build pipelines for the purpose of enriching data sources Maximum 3 data sources
Scope/What We Will Provide
TASK DETAILS
Use case implementation
  • Configuration of source, destination, pipelines and functions to support selected use case
  • Perform testing and validation to ensure use case meets desired requirements and goals
  • Careful planning to perform cutover of use case to production
Ongoing architectural improvements
  • Continued re-assessment of Cribl architecture to address changing requirements
  • Implementation of short-term improvements and new architectural functionality
  • Longer term strategic design recommendations, planning, migrations and guidance
Continual training and education
  • Ongoing expert knowledge shared with your team from our SME consultants
  • Regular 'Office Hours' sessions with your users offers direct support and education
  • Delivery of tailored user training sessions for platform advancements and features
Ensure health and performance
  • Regular assessments of overall environmental health
  • Continued identification and remediation of any issues
  • Ongoing implementation of applicable performance tuning and tweaks
Product upgrades
  • Test and upgrade your Cribl environment
  • Careful planning and process helps minimize any downtime
  • Identify and remediate any pre or post upgrade issues
Program Excellence & Continuous Delivery
  • Delivery management ensures program governance and technical objective alignment
  • Weekly status reports and documenting of processes and procedures
  • Creation of educational and best practice materials
Out of Scope
  • Installation or configuration of OS and/or container deployments
  • Modification to customer firewalls or network load balancers
  • Performance testing and benchmarking of the platform

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