Zero Downtime During Tax Season

Customer

• Tax software company, located in California
• Over $10 billion in revenue and 10,000 employees
• Large and complex Splunk environment
• Splunk used for operational monitoring of tax software and infrastructure

Problem

• Poor Splunk operational health
• Resource-intensive Splunk searches negatively affecting performance
• Risk of downtime during critical tax period

Solution

• Performed a Health Assessment to identify issues prior to tax season
• Conducted high priority remediation efforts and performance tuning
• Developed reports to identify resource intensive and impactful searches

Result

• Zero downtime of Splunk during the critical tax season window
• Significant improvement in Splunk operational health