Poor Splunk operational health
The organization maintained multiple Splunk environments, distributed across the company, which were leveraged by various business groups. This led to increased administrative work efforts.
Resource-intensive Splunk searches negatively affecting performance
The Splunk environments lacked both search and indexing governance, leading to performance constraints for all users.
Risk of downtime during critical tax period
Splunk is heavily used for operational monitoring of their tax software during tax season and at risk of being overwhelmed by the additional searches and users.
Performed a pre-tax season assessment to identify issues and improvements.
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Resolved high priority operational issues and optimized performance.
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Developed operational reports to identify resource intensive and impactful searches.
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The improved Splunk health ensured stable performance and zero downtime during peak tax season, allowing the customer to successfully monitor their tax software usage and operational performance.
The enhanced reporting we developed for the customer, provided real-time visibility, enabling timely action on resource-intensive searches.
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